Staff Messageboard/Chat
Communication > Messageboard/Chat
Manage Channels
Channels are a great way to have multiple conversations with different teams or separate posts into different themes/categories.
Anyone can create a channel. However, staff can only edit channels they create themselves.
All users will only see public channels or private channels that they have been tagged in. These can be created from the app and web portal.
When creating, give your channel a name, optional description, and select staff (or leave blank to make it available for all staff).
If you tag staff, it will automatically make it private and visible only to the staff who have been selected.
You can also delete a channel from the web portal or app by editing the channel. Please note that if you do this, posts in this channel will no longer be accessible.
Writing Posts
Anyone can write posts from the web portal or the app.
Photos & Attachments
Drag and drop from your computer or select from your device's gallery to upload photos and attachments.
- You can add up to 10 attachments per post
- Accepted file types include JPG, PNG, GIF, PDF & MP4
- Filesize limits apply for videos (150 MB - 250 MB depending on your subscription package)
Hyperlinks
To add hyperlinks to other websites, simply copy and paste or type in the full website address (including the 'https://')
Tagging Staff/Permissions
If no one is tagged in the post, everyone who can view the channel will be able to see it. If staff are tagged in the post, only those who are tagged will e able to view, like and comment on the post.
Edit and Delete Posts
Staff can edit and delete their own posts from the portal and the app. Admins can also edit other peoples posts to ensure all content remains appropriate.
It is important to remember that deleting posts cannot be undone or reverted.
Comments and Likes
Just like many social media platforms, you can comment and like posts.
Comment options:
- You can add photos to a comment
- You can like/unlike a comment - tap/click the like icon (tap/click again to unlike)
- Delete a comment (staff can only delete their own comments) - click on the 'x' icon in the web portal or drag the comment across to the left in the app
Read posts
Staff can mark that they have read a post, either by interacting with it, clicking on the read (tick) icon or the blue 'mark all as read' button.
You can see who has read a post in the post details (web portal) or click on the (i) icon (next to the like button) in the app.
In the app, you can also filter by all or just unread messages by using the filter (funnel) icon in the top right corner.